{"id":17571,"date":"2025-05-30T16:35:20","date_gmt":"2025-05-30T14:35:20","guid":{"rendered":"https:\/\/acgcyberacademy.fr\/?post_type=mec-events&#038;p=17571"},"modified":"2025-11-18T10:53:49","modified_gmt":"2025-11-18T09:53:49","slug":"pecb-certified-iso-cei-20000-lead-implementer","status":"publish","type":"mec-events","link":"http:\/\/acgcyberacademy.fr\/en\/events\/pecb-certified-iso-cei-20000-lead-implementer\/","title":{"rendered":"PECB Certified ISO\/IEC 20000 Lead Implementer"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"17571\" class=\"elementor elementor-17571\" data-elementor-post-type=\"mec-events\">\n\t\t\t\t<div class=\"elementor-element elementor-element-322b389 e-flex e-con-boxed e-con e-child\" data-id=\"322b389\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5261bc4 e-flex e-con-boxed e-con e-child\" data-id=\"5261bc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7127562 e-con-full e-flex e-con e-child\" data-id=\"7127562\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a958331 elementor-widget elementor-widget-image\" data-id=\"a958331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"203\" height=\"248\" src=\"https:\/\/acgcyberacademy.fr\/wp-content\/uploads\/2024\/04\/images-removebg-preview-1.png\" class=\"attachment-medium size-medium wp-image-14850\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19386d8 elementor-widget__width-initial elementor-widget elementor-widget-spacer\" data-id=\"19386d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e819159 elementor-widget elementor-widget-image\" data-id=\"e819159\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"200\" src=\"https:\/\/acgcyberacademy.fr\/wp-content\/uploads\/2024\/03\/pecb.png\" class=\"attachment-large size-large wp-image-6392\" alt=\"\" srcset=\"https:\/\/acgcyberacademy.fr\/wp-content\/uploads\/2024\/03\/pecb.png 500w, https:\/\/acgcyberacademy.fr\/wp-content\/uploads\/2024\/03\/pecb-300x120.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e85162 elementor-widget elementor-widget-spacer\" data-id=\"8e85162\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66b4040 e-flex e-con-boxed e-con e-child\" data-id=\"66b4040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab26308 elementor-widget elementor-widget-text-editor\" data-id=\"ab26308\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Master the implementation and management of an ISO\/IEC 20000-compliant IT Service Management System.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6daf6 elementor-widget elementor-widget-heading\" data-id=\"7d6daf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The target audience for training\n\n\n\n\n\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3489ddc elementor-widget elementor-widget-text-editor\" data-id=\"3489ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Managers or consultants involved in IT service management<\/li>\n<li>Specialist consultants wishing to master the implementation of an IT Service Management System<\/li>\n<li>Anyone responsible for maintaining compliance with ITSMS requirements<\/li>\n<li>SMSTI team members<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d811ef2 e-flex e-con-boxed e-con e-child\" data-id=\"d811ef2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9960e0 elementor-widget elementor-widget-heading\" data-id=\"e9960e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What you will learn<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3a6ffe elementor-widget elementor-widget-text-editor\" data-id=\"c3a6ffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The ISO\/IEC 20000 Lead Implementer course will enable you to acquire the expertise needed to support an organization in establishing, implementing, managing and maintaining an IT Service Management System that complies with the ISO\/IEC 20000 standard. This course is designed to equip you with a mastery of IT Service Management System best practices and to develop your skills in improving IT processes and\/or services, efficiency and the overall performance of the organization.<\/p>\n<p>Once you have mastered all the concepts relating to IT Service Management Systems, you can sit the exam and apply to become a PECB Certified ISO\/IEC 20000 Lead Implementer. With PECB certification, you will demonstrate that you have the practical knowledge and professional skills to implement ISO\/IEC 20000 in an organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e82462 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3e82462\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4688ff7 elementor-widget elementor-widget-heading\" data-id=\"4688ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training programme\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15aa12d elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"15aa12d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hourglass-half\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Duration: 5 days<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbb6a7d elementor-widget elementor-widget-n-accordion\" data-id=\"bbb6a7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Module 1: Fundamentals of System and Network Security\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1960\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1960\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Day 1: Introduction to the ISO\/IEC 20000 standard and setting up an ITSMS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1960\" class=\"elementor-element elementor-element-b9f2ff9 e-con-full e-flex e-con e-child\" data-id=\"b9f2ff9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1960\" class=\"elementor-element elementor-element-e4eae23 e-con-full e-flex e-con e-child\" data-id=\"e4eae23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1960\" class=\"elementor-element elementor-element-6567827 e-con-full e-flex e-con e-child\" data-id=\"6567827\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-943e322 elementor-widget elementor-widget-text-editor\" data-id=\"943e322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Objectives and structure of the course<\/li>\n<li>Standards and regulations<\/li>\n<li>IT Service Management System fundamentals<\/li>\n<li>IT Service Management System (ITSMS)<\/li>\n<li>Initiating the implementation of an SMSTI<\/li>\n<li>Understanding the organisation and clarifying IT service management objectives<\/li>\n<li>Analysis of the existing management system<\/li>\n<li>Formulation and approval of the SMSTI project<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1961\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1961\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Day 2: Planning the implementation of an ITSMS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1961\" class=\"elementor-element elementor-element-bbd7171 e-flex e-con-boxed e-con e-child\" data-id=\"bbd7171\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bb59f1 elementor-widget elementor-widget-text-editor\" data-id=\"7bb59f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service management system<\/p>\n<ul>\n<li>SMSTI perimeter<\/li>\n<li>SMSTI policies<\/li>\n<li>Management's responsibility<\/li>\n<li>Documentation requirements<\/li>\n<li>Process design<\/li>\n<li>Training, awareness-raising and communication<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1962\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1962\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Day 3: Implementation of an ITSMS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1962\" class=\"elementor-element elementor-element-69114f8 e-flex e-con-boxed e-con e-child\" data-id=\"69114f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d99ef2 elementor-widget elementor-widget-text-editor\" data-id=\"7d99ef2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Setting up new or modified services<\/li>\n<li>Service delivery process<\/li>\n<li>Relationship management<\/li>\n<li>Resolution process<\/li>\n<li>Control process<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1963\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1963\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Day 4: Monitoring, measurement, continuous improvement and preparation for the SMSTI certification audit <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1963\" class=\"elementor-element elementor-element-eb53661 e-flex e-con-boxed e-con e-child\" data-id=\"eb53661\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2153ea2 elementor-widget elementor-widget-text-editor\" data-id=\"2153ea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Monitoring, measurement, analysis and assessment<\/li>\n<li>Internal audit<\/li>\n<li>Management review<\/li>\n<li>Dealing with non-conformities<\/li>\n<li>Continuous improvement<\/li>\n<li>Preparing for the certification audit<\/li>\n<li>Competence and assessment of implementers<\/li>\n<li>Closing the course<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1964\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1964\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Day 5: Certification Exam <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1964\" class=\"elementor-element elementor-element-bfee908 e-flex e-con-boxed e-con e-child\" data-id=\"bfee908\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c91c45b elementor-widget elementor-widget-text-editor\" data-id=\"c91c45b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Examination <strong>\"PECB Certified ISO\/IEC 20000 Lead Implementer<\/strong> meets the requirements of the PECB examination and certification programme. The examination covers the following areas of competence: <strong>Duration: 3 hours<\/strong><\/p>\n<ul>\n<li>Area 1: Fundamental principles and concepts of the IT Service Management System<\/li>\n<li>Area 2: IT Service Management System<\/li>\n<li>Area 3: Planning the implementation of an ITSMS in accordance with the ISO\/IEC 20000 standard<\/li>\n<li>Area 4: Implementation of an ITSMS compliant with the ISO\/CEI 20000 standard<\/li>\n<li>Area 5: Performance assessment, monitoring and measurement of an ITSMS in accordance with ISO\/IEC 20000<\/li>\n<li>Area 6: Continuous improvement of an ITSMS in accordance with the ISO\/IEC 20000 standard<\/li>\n<li>Area 7 : Preparing for the certification audit of an SMSTI<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c7b59d e-flex e-con-boxed e-con e-child\" data-id=\"1c7b59d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b2b2b27 e-flex e-con-boxed e-con e-child\" data-id=\"b2b2b27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55da9ff elementor-widget elementor-widget-heading\" data-id=\"55da9ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Training objectives<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0306fbc elementor-widget elementor-widget-text-editor\" data-id=\"0306fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Understanding the correlation between ISO\/IEC 20000-1 and ISO\/IEC 20000-2, as well as with other standards and regulatory frameworks<\/li>\n<li>Master the concepts, approaches, methods and techniques needed to implement and manage an ITSMS effectively<\/li>\n<li>Knowing how to interpret the requirements of ISO\/IEC 20000-1 in the specific context of an organization<\/li>\n<li>Be able to support an organisation in planning, implementing, managing, monitoring and updating an ITSMS<\/li>\n<li>Acquire the expertise needed to advise an organisation on the implementation of IT Service Management System best practices.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c25c2d e-flex e-con-boxed e-con e-child\" data-id=\"3c25c2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12fbd65 elementor-widget elementor-widget-heading\" data-id=\"12fbd65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Training prerequisites\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb200e elementor-widget elementor-widget-text-editor\" data-id=\"ebb200e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\u00a0Participants should have a basic knowledge of IT service management and a general understanding of ISO\/IEC 20000.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-566055d elementor-widget elementor-widget-spacer\" data-id=\"566055d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f823660 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"f823660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/acgcyberacademy.fr\/wp-content\/uploads\/2025\/11\/ISO-IEC-20000-LI-4p-FR-Partner.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See the brochure for this course<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ma\u00eetrisez la mise en oeuvre et la gestion d\u2019un Syst\u00e8me de management des services des TI conforme \u00e0 la norme ISO\/CEI 20000. L&rsquo; audience cibl\u00e9e par la formation Responsables ou consultants impliqu\u00e9s dans le management des services des TI Conseillers sp\u00e9cialis\u00e9s d\u00e9sirant ma\u00eetriser la mise en oeuvre d\u2019un Syst\u00e8me de Management des services des TI [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":21417,"comment_status":"closed","ping_status":"closed","template":"","tags":[],"accesibilite":[145],"certification":[87],"duree":[153],"examen":[146],"langue":[],"niveau":[90],"formateur":[89],"cpf":[],"organismes":[],"organisme":[],"mec_category":[235],"class_list":["post-17571","mec-events","type-mec-events","status-publish","has-post-thumbnail","hentry","accesibilite-oui","certification-oui","duree-5-jours","examen-oui","niveau-fondamental","formateur-pecb","mec_category-audit"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>PECB Certified ISO\/CEI 20000 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