Crisis management, getting organised to deal with the crisis
Satisfaction rate
4.5
Success rate
4.9
Understand how to develop and manage an IT continuity plan.
The target audience for training
- IS Managers
- Engineers
- Project managers and anyone dealing with crisis situations.
What you will learn
To guarantee a secure and reliable system, you need to be able to restart your activity quickly and minimise data loss in the event of a problem. You will learn how to identify possible crises, organise their management and structure a crisis plan to deal with them.
Training programme
- Duration: 3 days
Module 1 - Architecture of a crisis management system
- Why a crisis management system?
- The fundamentals of crisis management.
- Monitoring and alert system.
- Assess the situation and escalate.
- Role of the crisis management unit.
- Crisis management organisation.
- Composition of a crisis unit.
- Crisis management leader, crisis management guide.
Module 2 - Anticipating crisis management
- Alert escalation processes: internal and external sensors.
- Risk mapping.
- Crisis scenarios.
- Unavailability scenarios.
- Preparing the crisis management system.
- Preventive networking.
Module 3 - Crisis assessment
- First assessment.
- Warning indicators.
- The gravity scale.
- Qualification of crisis management levels.
Module 4 - Crisis management
- Activation of a crisis management unit.
- Coordination of crisis units.
- Logistics and resources dedicated to crisis management.
- Administration and maintenance of the crisis management system.
- Assessment of the components of the crisis management system.
Practical work
Drawing up reflex sheets: pandemic, IT security incident, personal data breach, unavailability of a building, BCP/activation of fallback site, evacuation of a building.
Module 5 - Crisis communication
- Implementing a crisis communication plan.
- The conditions for successful crisis communication.
- A few golden rules for crisis communication.
- Disseminating information.
- Media appeal factors.
Module 6 - Crisis management tools
- Call trees.
- Event analysis sheets.
- Alert levels.
- Role card, map of crisis players.
- Self-assessment questionnaire for crisis management units.
- The logbook, pocket memo and crisis number.
- Notification management.
- Maintenance of crisis management tools.
Module 7 - The Business Continuity Plan (BCP)
- Business continuity management.
- Why draw up a business continuity plan?
- PCA, PCO, PCI, DIMA and PDMA.
- The different components of a BCP.
- A standard for BCP: ISO 22301.
- 5 steps to implementing a BCP.
- Recovering from a crisis: adapting the system to overcome the crisis, crisis debriefing.
Practical work
Managing a crisis: assessing the crisis, checking the effectiveness of the crisis management system, establishing a crisis management culture, etc.
Module 8 - Maintenance of crisis systems
- Capitalising on crisis management.
- Ensuring continuous improvement in crisis management.
Assessment procedures
The trainer assesses the participant's progress throughout the course by means of multiple-choice questions, simulations, practical work, etc.
Participants also complete a placement test before and after the course to validate the skills they have acquired.
Training objectives
At the end of the course, participants will be able to :
- Mapping risks
- Developing an IT continuity plan
- Assessing the seriousness of the crisis
- Setting up a crisis management system
- Implementing a crisis communication plan
Training prerequisites
- Basic knowledge of the components and role of an IS department. Experience in IS management required.
- Language : French
- Level : Fundamental
- Certification body : ACG CYBERACADEMY
- Certification: No
- Accessibility : Yes
- Duration: 3 days
Important information:
Our courses are not registered with the Répertoire National des Certifications Professionnelles (RNCP), but they do comply with the requirements of the Répertoire Spécifique (RS).