Crisis management, getting organised to deal with the crisis
Satisfaction rate
4.5
Success rate
4.9
Understand how to develop and manage an IT continuity plan.
The target audience for training
- IS Managers
- Engineers
- Project managers and anyone dealing with crisis situations.
What you will learn
To guarantee a secure and reliable system, you need to be able to restart your activity quickly and minimise data loss in the event of a problem. You will learn how to identify possible crises, organise their management and structure a crisis plan to deal with them.
Training programme
- Duration: 3 days
Module 1 - Architecture of a crisis management system
- Why a crisis management system?
- The fundamentals of crisis management.
- Monitoring and alert system.
- Assess the situation and escalate.
- Role of the crisis management unit.
- Crisis management organisation.
- Composition of a crisis unit.
- Crisis management leader, crisis management guide.
Module 2 - Anticipating crisis management
- Alert escalation processes: internal and external sensors.
- Risk mapping.
- Crisis scenarios.
- Unavailability scenarios.
- Preparing the crisis management system.
- Preventive networking.
Module 3 - Crisis assessment
- First assessment.
- Warning indicators.
- The gravity scale.
- Qualification of crisis management levels.
Module 4 - Crisis management
- Activation of a crisis management unit.
- Coordination of crisis units.
- Logistics and resources dedicated to crisis management.
- Administration and maintenance of the crisis management system.
- Assessment of the components of the crisis management system.
Practical work
Drawing up reflex sheets: pandemic, IT security incident, personal data breach, unavailability of a building, BCP/activation of fallback site, evacuation of a building.
Module 5 - Crisis communication
- Implementing a crisis communication plan.
- The conditions for successful crisis communication.
- A few golden rules for crisis communication.
- Disseminating information.
- Media appeal factors.
Module 6 - Crisis management tools
- Call trees.
- Event analysis sheets.
- Alert levels.
- Role card, map of crisis players.
- Self-assessment questionnaire for crisis management units.
- The logbook, pocket memo and crisis number.
- Notification management.
- Maintenance of crisis management tools.
Module 7 – Le plan de continuité d'activité (PCA)
- Business continuity management.
- Why draw up a business continuity plan?
- PCA, PCO, PCI, DIMA and PDMA.
- The different components of a BCP.
- A standard for BCP: ISO 22301.
- 5 steps to implementing a BCP.
- Recovering from a crisis: adapting the system to overcome the crisis, crisis debriefing.
Practical work
Managing a crisis: assessing the crisis, checking the effectiveness of the crisis management system, establishing a crisis management culture, etc.
Module 8 - Maintenance of crisis systems
- Capitalising on crisis management.
- Ensuring continuous improvement in crisis management.
Assessment procedures
The trainer assesses the participant's progress throughout the course by means of multiple-choice questions, simulations, practical work, etc.
Participants also complete a placement test before and after the course to validate the skills they have acquired.
Training objectives
At the end of the course, participants will be able to :
- Mapping risks
- Developing an IT continuity plan
- Assessing the seriousness of the crisis
- Setting up a crisis management system
- Implementing a crisis communication plan
Training prerequisites
- Basic knowledge of the components and role of an IS department. Experience in IS management required.
Campus Cyber, Puteaux
Profitez d’une formation interactive au Campus Cyber de Puteaux, encadrée par nos formateurs experts.
Classe virtuelle sur Teams
Formez-vous en direct via Microsoft Teams avec nos formateurs experts, où que vous soyez.
- Language : French
- Level : Fundamental
- Certification body : ACG CYBERACADEMY
- Certification: No
- Accessibility : Yes
- Duration: 3 days
Important information:
Our courses are not registered with the Répertoire National des Certifications Professionnelles (RNCP), but they do comply with the requirements of the Répertoire Spécifique (RS).